Information We Collect
We collect different types of information depending on how you interact with our Services:
- Personal Information — Such as name, email address, organization, role, and login credentials when you create an account, sign up for a demo, or communicate with us.
- Usage Information — Such as IP address, browser type, device information, and interaction data collected through cookies or similar technologies to help us improve the performance and security of our Services.
- Institutional Data — For our hosted systems (e.g., Research Logix), we may process data on behalf of subscribing institutions, including research program data, member profiles, publications, and related administrative records. This data is owned and controlled by the institution.
- Support and Communication Data — Information you provide when contacting us for support, submitting feedback, or participating in surveys.
How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our Services.
- Authenticate users and secure access to systems.
- Respond to support requests and communicate with users.
- Analyze usage trends to enhance functionality and user experience.
- Comply with legal obligations and institutional agreements.
- Protect against security threats, fraud, and abuse.
How We Share Information
We do not sell personal information. We may share information in the following circumstances:
- With Institutional Clients – Data processed within hosted platforms is shared with and controlled by the subscribing institution.
- With Service Providers – We may share limited information with trusted vendors that help us operate our business (e.g., hosting, email delivery, analytics), subject to confidentiality and security requirements.
- For Legal Reasons – When required by law, regulation, or valid legal process.
- With Consent – When you give us permission to share information for a specific purpose.
Data Retention
We retain information for as long as necessary to provide Services, meet legal or contractual obligations, resolve disputes, and enforce agreements. Data collected on behalf of institutions is retained according to their instructions and data retention policies.
Data Security
We use administrative, technical, and physical safeguards to protect information, including encryption, access controls, network monitoring, and regular security reviews. Our platforms are hosted in secure environments that follow SOC 2–aligned practices and industry best standards.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as:
- Accessing or requesting a copy of your data.
- Requesting corrections or updates.
- Requesting deletion of personal information.
- Opting out of certain communications.
Requests related to institutional data should be directed to the subscribing institution, as they are the data controller for that information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable core functionality, analyze usage, and improve user experience. You can adjust your browser settings to disable cookies, but some features of our Services may not function properly without them.
Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal data, we will take steps to delete it promptly.
International Users
Adminformatics is based in the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in the U.S. where privacy laws may differ from those of your jurisdiction.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Services. When we make changes, we will update the “Last Updated” date at the top of this page. Material changes will be communicated through appropriate channels.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Adminformatics, LLC
2607 Woodruff Rd
Suite E-538
Simpsonville, SC 29681
Email: support@adminformatics.com
Phone: 800.784.9240